Personal Data

The parties understand and agree that the personal data that each party has shared to the other in terms hereof or derived hereof is strictly limited to the purposes established in this agreement and each party undertakes the obligation to take all necessary measures to protect and keep in confidentiality such information in terms of the Personal Data Protection Federal Law and regulations thereof and as per any other applicable framework to such extent.

Cancellation Policy

You may cancel or change your tour 72 hours in advance of the activity date for a refund, after this date any cancellation or “No Show” will be subject to 100% nonrefundable fee. Activities may be changed o canceled due to weather or sea conditions.

By booking any Activity through Koral Concierge, you expressly acknowledge and agree that:

  1. Koral Concierge Center, S.A.P.I. de C.V. (“Koral Concierge”) is a company engaged in the intermediation of all type of recreational, touring, gastronomical, vacational, sporting, travel, etc services offered by third independent parties (the “Activities” and the “Activities Providers”, accordingly). Koral Concierge is an independent and a separate entity not related to any Activity Provider and Koral Concierge`s sole intervention consists in acting as an intermediary between interested clients in the Activities and the Activities Providers. The client understands that Koral Center does not make any representation whatsoever with regards to the Activities nor with the Activities Providers.
  2. Koral Concierge will only serve you as a concierge for purposes of reserving on your behalf Activitiy(ies) offered by the Activity Provider that you have selected. You are aware that all or some of the Activities that you have selected are or may be dangerous and hazardous and by you deciding to book such Activity(ies) through Koral Concierge you agree to assume all risks directly and/or indirectly associated thereto and practice same at your own risk.
  3. As a result of the foregoing, by you asking Koral Concierge to book on your behalf one or more Activity(ies) for you and your party, you and your party agree to release Koral Concierge to the broadest extent from any and all responsibility, of whatever nature, associated with your booking and your practice of the Activity(ies) that you have selected.
  4. Based upon your decision to request Koral Concierge to book the Activity(ies) on your and your Party’s behalf, you agree to indemnify and to hold Koral Concierge, its employees, officers, shareholders, representatives, etc, harmless from any all claims, actions, demands, etc. of whatever nature, that may result from the decision to select Activities and book them through Koral Concierge`s personnel or Koral Concierge’s booking engine, including without limitation, claims for bodily injury, accidents, emotional injury, death , sickness, loss of property and/or any other damages.
  5. You understand and acknowledge that (a) Koral Concierge is a Mexican entity based in the United Mexican States, (b) its officers and partners are Mexican, (c) Koral Concierge is not related to Koral Center, (d) the bookings made by Koral Concierge per your request and on your behalf were made in Mexico and with Mexican Activity Providers and consequently you agree and accept that the only competent jurisdiction and authorities are the Mexican Courts in Los Cabos and the Mexican authorities, regardless of your present or future address or regardless to the fact that your booking were made or may have been made online. You understand and accept Koral Concierge is not liable and will not be held liable nor shall accept any liability caused by cancellation, death, personal injury, lost or damage suffered by you or the other participants.

I have read and understood the above disclaimer guidelines, I am in full agreement thereof and I assume full responsibility for any risk associated with taking part in the Activities.

Koral Activities Center S.A de C.V. Carretera Federal Libre Transpeninsular San Jose del Cabo-Cabo San Lucas Km 24.5, Baja California Sur, Mexico, C.P 23400. Phone: (624) 104-0127, (624) 104-0128.

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